Shipping and Policies

SHIPPING:

All shipping within Australia is free.

Items will be sent within 1-2 days after payment. I use regular Australia Post unless otherwise notified.

Larger items (A3 prints and up) within Australia will have tracking automatically added - you will get a tracking number with your shipping notification. A4 prints will not have tracking.

If an item is lost in the post, I am happy to talk to you and sort something out - A resend of the item is available one time only.

If an item has arrived in an unsatisfactory condition due to postage mis-handling, simply take a photo and get in touch, I am happy to replace it.

For overseas customers, please be aware of your own country's custom and import fees / taxes, you will be responsible for any import costs incurred at your end.

When purchasing a digital product, the files are available for immediate download, and as a result, all sales are final. 

REFUNDS:

If you are unhappy or under any misunderstandings about our products, I am more than happy to help out in any way I can, simply get in touch and I'll be happy to discuss options.

Customised items: sales are final, no returns available, however I will be in touch with you throughout the custom order process to insure you are happy before sending the item.

For non-customised orders, Items can be returned for a refund (minus shipping charge), provided return postage is paid for.

If an item has arrived in an unsatisfactory condition, simply take a photo and get in touch, I am happy to replace it.

If an item is lost in the post and an appropriate period of time has passed (2-3 weeks for domestic shipping, 1 month for International), I am happy to resend it - This is available one time only, provided postage is paid for again.

GENERAL FAQ:

Custom Orders: I am happy to discuss custom orders, please get in touch if you want something made just for you.

Wholesale: I have a wholesale side to my business, if you would like a line sheet / order form, I am more than happy to provide one.